Ibi aba bakiliya babigarutseho kuri uyu wa 9 Ukwakira, ubwo iyi banki yasozaga icyumweru cyahariwe kwita ku bakiliya bayo cyatangiye ku wa 5 Ukwakira. Ni icyumweru cyasojwe abayobozi b’iyi banki bajya mu mashami yayo atandukanye yo hirya no hino mu Mujyi wa Kigali ndetse bagenera abakiliya bahasanze impano.

Mu mashami y’iyi banki yasuwe harimo iryo mu Mujyi wa Kigali rwagati mu nyubako ya CHIC n’irya Remera, aho abakiliya basanze bahawe impano zirimo, imitaka n’imipira yo kwambara.

Ni igikorwa cyashimishije aba bakiliya cyane ko cyaje kiyongera mu bindi byinshi baboneye muri iki cyumweru birimo na serivisi nziza.

Umwe mu bakiliya ba Cogebanque wakiriye impano ubwo yari ku ishami rya Chic, witwa Ntabara John, yavuze ko yishimiye uburyo iyi banki ibafata n’uburyo idahwema kubereka ko bari kumwe.

Ati “Cogebanque idufata neza cyane, reba kuba baduhaye izi mpano ni ibintu byiza kandi bishimishije byerekana ko ikunda abakiliya bayo, mbega twishimye.”

Aya mashimwe Ntabara ayasangiye na Minani Hamza, umaze imyaka umunani akorana n’iyi banki.

Yagize ati “Ndashimira ubuyobozi bwa banki buba bwadutekerejeho ndetse bukaduha impano , kuko ntabwo ari henshi babishyira mu bikorwa ni ibyagaciro kuba batugeneye izi mpano.”

Kimwe no muri CHIC ubwo abakozi ba Cogebanque bageraga ku ishami rya Remera bakiranywe urugwiro ndetse abakiliya bahasanze babashimira ibyiza bakomeje kubagezaho.

Sindayigaya Jean Marie, uri mu bakiliya bahawe impano nyuma yo kubasanga muri iri shami rya Remera yavuze ko gukorana na Cogebanque bitagira uko bisa.

Ati “Ni iby’agaciro cyane kuba batugeneye izi mpano kuko bigaragaza ko baba bitaye ku bakiliya babo, kandi usibye n’izi mpano na serivise duhabwa muri Cogebanque turazishimira, ubona ko banki yita ku bantu natwe tukayiyumvamo.”

Usibye abakiliya bahawe impano, iyi banki yageneye na bamwe mu bakozi bayo impano nk’izahawe abakiliya mu rwego rwo kubashimira kuri serivisi nziza batanze mu nshingano zabo zitandukanye.

Aba bakozi nabo bavuze ko bashimishijwe no kuba aribo batoranyijwe mu bandi bagashimirwa serivise nziza batanga ngo bibongerera imbaraga mu kazi kabo.

Umukozi muri serivise ishinzwe kwishyurana hagati y’amabanki, muri Cogebanque, Makuza Patrick yavuze ko yishimiye kuba yagenewe impano. Ati “Kuba natoranyijwe mu bakozi ngahabwa impano binteye ishema kuba Cogebanque izirikana imirimo nkora.”

Aime Uwamahoro, ushinzwe kwakira abakiliya nawe yavuze ko yishimiye kuba banki yamutekerejeho. Ati “Biranshimishije cyane kuba banki yaranyuzwe n’imirimo nkora bakangenera iri shimwe.”

Cogebanque ivuga ko bikwiye kugera igihe ngo banki yereke abakiliya bayo ko ibitayeho ndetse ko bikwiye ko icyi cyumweru cyahariwe abakiliya kibaho kuko gituma barushaho gushyikirana n’abakiliya babo.

Umuyobozi ushinzwe imikoranire ya banki n’abakiliya muri Cogebanque wari unahagarariye umuyobozi w’iyi banki muri iki gikorwa, Mukabanana Theonestine yavuze ko nubwo ari mu bihe bibi by’icyorezo Covid-19 badakwiye gutererana abakiliya babo.

Ati “Iyo ari mu cyumweru cyahariwe kwita ku bakiliya turushaho kubaha serivise nziza. Ni muri urwo rwego twagiye mu mashami yacu atandukanye dushimira abakiliya bacu ubufatanye ndetse n’imikoranire myiza. Mbere ya Covid-19 twajyaga tubakorera iminsi mikuru ariko kuko turi mu bihe bibi twahisemo kubagenera impano zitandukanye kugira turusheho kwirinda ariko n’abakiliya bacu tubanezeze.”

Mukabanana, kandi yashimiye abakozi bahembwe kubwa serivisi nziza batanze ndetse abasaba gukomerazaho.

Cogebanque ni Banki Nyarwanda imaze imyaka isaga 20 itanga serivisi z’imari, ifite amashami 28 n’ibyuma bya ATM 36 bishobora kubikurizwaho, aba-agents barenga 600 ni bo bayifasha gutanga serivisi zitandukanye zirimo izo kubitsa no kubikuza.

Byari ibyishimo ku bakiliya begerewe bagahabwa impano

Impano zitandukanye zirimo imitaka, imipira n'ibindi zatanzwe ku bakiliya batandukanye ba Cogebanque

Umwe mu bakozi ba Cogebanque yishimira impano yahawe

Gutanga serivisi nziza ku bakiliya ni rimwe mu mahame ya Cogabanque

Umukozi wa Cogebanque avuga ibyoza byo gukorera no gukorana n'iyi banki

Abayobozi ba Cogebanque bazengurutse ku mashami atandukanye bifatanya n'abakiliya babo kwishimira icyumweru babahariye

Abakora imirimo itandukanye bagaragaje ko ntako bisa gukorana na banki nka Cogebanque

Abakora imirimo itandukanye bagaragaje ko ntako bisa gukorana na banki nka Cogebanque

Icyumweru cyo kwita ku bakiliya cyabaye umwanya wo kungurana ibitekerezo ku buryo serivisi zarushaho kunozwa

Amafoto: Kwizera Emmanuel